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Welcome to Downham Family Medical Practice

We provide comprehensive NHS primary care services to help you manage your health and well-being.

The Moorside Clinic

We are a local well established family practice and have been in existence on the Downham estate since 1954. We moved to our current premises at The Downham Health and Leisure Centre in September 2007.  Our health professionals are committed to providing a high standard of care under the NHS.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the center of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit

We work very closely with our allied Community Nursing, Health Visiting and Specialist Teams to ensure your care is co-ordinated to the highest of standards. We welcome any comments or suggestions you may have.

Update on Synnovis Cyber Attack

NHS organisations across London continue to work in partnership to manage patient
care following the ransomware cyber-attack on Synnovis earlier this week.
Guy’s and St Thomas’ NHS Foundation Trust, King’s College Hospital NHS Foundation
Trust and South London and Maudsley NHS Foundation Trust remain in a critical
incident, while Oxleas NHS Foundation Trust, Lewisham and Greenwich NHS Trust,
Bromley Healthcare, and primary care services in South East London continue to be

NHS staff are working around the clock to minimise disruption to patient care following
the ransomware cyber-attack on Synnovis.
Unfortunately, some operations and procedures continue to be postponed, the majority
of routine pathology tests have been postponed in primary care services in South East

Synnovis has informed us that a significant number of tests undertaken since 3 June
have been cancelled. We apologise for any inconvenience and uncertainty caused by
this. We will contact you if your test has been cancelled and needs repeating. Please
note, however, that if your test is non-urgent or routine, all phlebotomy appointments for
clinics which feed into Synnovis services have been postponed until the end of June.
We will provide a further update as soon as one is available.

We apologise to all those who have been impacted and staff will work hard to rearrange appointments and treatments as quickly as possible.

Urgent and emergency services are available as usual so patients should access
services in the normal way by dialling 999 in an emergency and otherwise use NHS
111 through the NHS App, online or on the phone.

If you have not heard from your healthcare provider, please attend appointments as
normal as services including outpatients and community services are mostly running as
usual, including cervical screening.


Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments and prescriptions.

NHS App on mobile device

News & Announcements

Global IT Outage — 19th July 2024

The NHS are experiencing nationwide IT issues with some practices unable to access clinical systems and manage appointments, clinical records, prescriptions etc. This means some NHS services will be slower

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Think pharmacy first

Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns, and now community pharmacies can offer treatment for seven common conditions

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Telephone System

The surgery would like to apologise for the recent problems that patients are having with our telephone system. We are aware of the frustration that this is causing for both

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