THE DOWNHAM FAMILY MEDICAL PRACTICE PATIENT

PARTICIPATION GROUP

   

 

YOU ARE INVITED TO ATTEND OUR PATIENT PARTICIPATION GROUP MEETING ON SATURDAY ........ AT 11.00AM.

HERE AT THE SURGERY

   

THE MAIN OBJECTIVE OF THE GROUP IS TO IMPROVE THE INFORMATION AVAILABLE TO PATIENTS AND YOU OUR PATIENTS TO GIVE IDEAS AND OPINIONS ON NEW SERVICES AND BRING FEEDBACK FROM PATIENTS TO HELP IMPROVE SERVICES.

IF YOU WISH TO JOIN THIS GROUP PLEASE COMPLETE THE ONLINE SIGN UP FORM.

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

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The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

DOWNHAM FAMILY MEDICAL PRACTICE

 PATIENT SURVEY RESULTS

 

 

Introduction

This patient survery was conducted in January 2012; it was produced with the assistance of the Patient Participation Group.

In this survery the aim is to look at service areas that can be improved. Over 200 surveys were given out and 150 were completed fully by patients who attended the practice.

 

Reception

Over 80% of patients feel that the receptionist are very helpful and are satisfied with the service provided. 5% of patients feel the receptionists are not helpful and that there is room for improvement.

 

The reception area is open planned and there was a concerned that at time receptionist can be overheard. 61% of patients do not feel this is a concern. Whist 10% of patients are very concerned.

 

 

Appointments

8% of patients are seen exactly on time for their appointment. 43% of patients are seen with in 5 – 15mins of their appointment time 36% are seen between 15 and 30mins and 13% wail longer than 30mins.

 

80% of patient found it very to fairly easy to get an appointment at the time they needed, however 20% of patients are finding it difficult.

 

 

GP of Choice

48% of patients were able to obtain an appointment for the GP of their choice, 10% feel they were unable to see a GP of choice however 42% of patients are not choosing to see one particular doctor.

 

 

Services

The practice has a Health Visiting Service attached 48% of patients are aware that the service is in the Health centre however 52% have no knowledge of it.

 

The practice also has a Minor Ailment service 49% of the patient who answered a questionnaire are aware of the service 51% have no knowledge of it.

 

 

Access

 

Patient access is very important, 45% of patients use the practice regularly and 55% use it occasionally to rarely.88% of patients are very to fairly satisfied with the opening hours of the surgery. 4% are quite to very dissatisfied and 8% neither satisfied nor dissatisfied.

 

60% of patients are happy to keep the opening times as they are however 40% would like additional opening times.79% of the patients are aware that the practice opens on Thursday evening for extended hours.21% were not aware.

The patients commented that they would like the practice to open as follow:

• 8am – 8pm week days only
• 8am – 8pm Mon – Sun
• Saturday Mornings
• Later nights
• 8.30pm Thursday
• 1 additional extended night
• 7pm every night
• Bank holidays
• Sundays

 

Summary

 

Overall the patients who completed the questionnaire are satisfied with the service provided and have some knowledge of the opening times, appointment services offered. Most patients are able to access the GP of choice and they are not having long waiting times.

With the assistance of the Patient Participation Group we will build on the positive areas and improve on the weak areas.