Due to the Coronavirus outbreak the practice will be suspending all face to face appointments from Monday 16th March. If you have an appointment booked, please DO NOT attend the surgery.
The GP will contact you by phone to provide advice.
If you are experiencing symptoms of Coronavirus, please visit 111.nhs.net in the first instance and then dial 111 for further advice if needed.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. As part of improving our Patient Access, you can now book appointments online through EMIS access. To be able to do this you will need to register online. Please ask the receptionist for an online registration form.
Can another Healthcare Professional help?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
- The surgery is now open until 8pm on Thursday eveings for pre booked appointments only
- If you have an urgent problem after 6.30pm during the week or any time at the weekend you will be directed to the Out of Hours Service.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
How to Make an Appointment
If you require a routine appointment you can book up to two weeks in advance. If you have an urgent problem that needs to be dealt with on the day please call the reception at 8:00am to book a morning appointment.
We now triage (assess)all calls on Mondays and Tuesday. When you call the surgery on Monday and Tuesday you will get a call back from our community pharmacist. She will assess your call and the outcome may be advice, or an appointment. Alternatively you maybe sent to the pharmacy or asked to attend urgent care.
On a Wednesday – Friday the appointments remain the same.
If all the appointments have been booked for the morning you will be offered a telephone consultation with the doctor, if the doctor needs to examine you, they will tell you what time to attend on that day.
Patients who are between 16 – 75 and have not been seen for 3 years or more can request a consultation. Consultations are generally by appointment. We offer over 300 routine appointments each week.
We hold an open surgery every weekday morning for those patients who are unable to wait for the next available evening appointment with a Doctor. Please telephone the surgery at 8.00am on the day you wish to attend the Open Surgery, appointments will be issued on a first come first served basis.
If you want to see a Doctor of your choice then you will need to make an afternoon or evening appointment. Appointments can be made up to one week in advance.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.