It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. As part of improving our Patient Access, you can now book appointments online through EMIS access. To be able to do this you will need to register online. Please ask the receptionist for an online registration form.
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Not registered for Patient Access yet?
The best way to order repeat medication is via our online service Patient Access. However, if you are not registered yet please use the Repeat Prescription Request Form to make a quick repeat prescription request.
Please allow a minimum, of 48 hours (2 working days) before collecting your prescription.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Help with NHS costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order in person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a clearly written request. You can then hand in your request at the reception desk.
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Pharmacy ordering/collection service
Prescriptions can also be sent electronically to any pharmacy of your choosing. If you would like to use this service please request and complete a pharmacy nomination request available from reception and give it to the pharmacy of your choice or go into a pharmacy and request that they set you up on the system. Arrangements can be made for your prescription to be delivered to a local chemist.
We will not accept any requests for repeat prescriptions over the telephone – this is to safeguard you against any potential mistakes.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
When you are discharged from Hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the Hospital, please visit the Surgery to provide them with this information, or post the details via S.A.E, before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will provide you with a prescription. The Practice will endeavour to have this available by 4pm on the same day, however your prescription cannot be issued until your medical details are checked by the Doctor; therefore on occasion, you may be advised to collect it the following day.