Close this search box.

Need support with a medical or admin request? Get in touch online.

New plan for GPs and local pharmacies

New plan for GPs and local pharmacies

As you may have seen, the NHS published a “Delivery plan for recovering access to primary care” on 9th May. Please note that the initiatives in this plan – including new services from pharmacies – have not started yet. They will come into effect over the coming months.

In the meantime, please continue to contact us, or use other NHS services, in the appropriate way.

[Standing information for websites]

What we do when you contact us

When you contact us, our practitioners assess how urgent your needs are.

Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.  

Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.

Where appropriate, we will signpost you to community pharmacy and / or other local services.

If you cannot contact us, or when your GP practice is closed:

·         Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)

·         Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre

·         If you are unwell and need medical help: visit NHS 111 online or call 111

·         For expert advice and medicines: visit your local pharmacy

·         Mental health emergency: visit NHS 111 online

What NHS 111 cannot do:

·         Issue fit notes. You need to contact your GP for these

·         Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

·         If you need help in other languages, call 111 and ask for an interpreter or

·         For BSL use